REFUNDS & CANCELLATIONS.
Last updated: June 2026 · Sydney, New South Wales, Australia.
1. Your rights come first
Nothing in this policy limits your rights under the Australian Consumer Law. If a service is faulty, not as described, or not delivered with due care and skill, you are entitled to a repair, replacement or refund regardless of anything written below.
2. The 9 Fundamentals Ebook (digital)
The 9 Fundamentals ebook is a one-off digital purchase with immediate access. Because the content is delivered instantly and in full, change-of-mind refunds are not available once the ebook has been downloaded. Within 14 days of purchase and under that threshold, email hello@ninebase.au and we will refund in full, no questions asked.
3. G9 Club (Online)
Online membership is billed monthly and can be cancelled any time from your member area or by email. Cancellation stops the next billing cycle; access runs to the end of the paid period. Part-month refunds are not issued for change of mind.
4. G9 Club (In-Person, Sydney)
In-person membership is billed monthly and includes a set number of session credits. Cancel any time with 14 days notice before your next billing date. Unused credits stay valid for 60 days after cancellation so you never lose sessions you have paid for.
5. In-person session packs
Session packs are valid for 6 months from purchase. Unused sessions can be transferred to another player once, with written notice. Packs are refundable on a pro-rata basis for unused sessions where a genuine reason applies, such as relocation, long-term injury or a change in NINEBASE availability.
6. Rescheduling and no-shows
Reschedule free of charge with more than 24 hours notice. Inside 24 hours, or a no-show, uses the session credit. Injury or illness supported by a medical certificate is always rescheduled at no cost.
7. Weather and cancellations by NINEBASE
If NINEBASE cancels a session for weather, ground closure, coach illness or any other reason, your credit is returned in full and you can rebook at any time, or request a refund for that session.
8. Film reviews
Film review credits are consumed when a coach returns written or video feedback. If feedback is not delivered within the stated turnaround, the credit is returned automatically.
9. Chargebacks
Please contact us before raising a chargeback. Most issues are resolved within one business day and a direct refund is faster than a bank dispute.
10. How to request a refund
Email hello@ninebase.au with the purchase email, product and reason. Approved refunds are returned to the original payment method within 5 to 10 business days.
11. Governing law
This policy is governed by the laws of New South Wales, Australia.
This policy is general in nature and does not constitute legal advice.